Documentation Index
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What Are Credits Used For?
- Sending SMS messages
- Sending WhatsApp messages
How Many Credits Do You Get?
- Enterprise plans: Unlimited credits. Enterprise organizations are not charged for SMS, WhatsApp, or Cal.ai credit usage.
- Platform organizations: Unlimited credits, same as Enterprise.
- Organizations (non-Enterprise): 1000 credits per team member renewed monthly. Additional credits can be purchased in the Organization billing settings.
- Team Plan: 750 credits per team member, renewed monthly. Additional credits can be purchased in the team billing settings.
- Free Users: No free credits. You can purchase credits in your Billing Settings.
How Much Does It Cost to Send Messages?
- US & Canada: Free
- Other Countries: One credit = $0.01 and we charge you based on Twilio’s costs per SMS plus an 80% processing fee (Twilio SMS Pricing)
What Happens If You Run Out of Credits?
- We’ll send warning emails when you’re low on credits. For teams, all admins will be notified.
- Once your account or team runs out of credits, SMS and WhatsApp messages will stop immediately. Messages will be sent via email instead.
- Enterprise and Platform organizations are not subject to these limits — their credits are unlimited.